Stop asking developers.
✔ See how CS can access data safely
Safe access, full control.
N2CS is designed so customer support teams can see what they need — without the risk of changing anything.
• Read-only access — customer data is never modified
• Approved searches — defined by admins in advance
• Full audit log — every access is recorded
How N2CS works
One simple flow.
Clear responsibility.
Step 1 — Admin defines searches
Admins define and approve the searches that CS teams are allowed to use.
Step 2 — CS uses approved searches
CS agents search customer data using only those approved searches.
Step 3 — Read-only database access
Searches run in read-only mode. Customer data is never changed.
Step 4 — Results and records
Results are delivered to Slack. Every action is recorded in the audit log.
This is what CS sees
CS can only select from admin-approved searches.
End the "just one search" cycle — for good.
Let CS see customer data without touching the database.
No write access. No schema exposure. Fully logged.